Refund policy

Return & Refund Policy

14-Day Return Period

You may request a return within 14 days after your order is delivered.

To be eligible for a return, the item must be unused, unworn, unassembled, and in the same condition in which it was received. It must also include its original packaging, accessories, manuals, and proof of purchase.

Starting a Return

To request a return, contact us through our Contact Us page and provide your order number, the item you wish to return, and the reason for the return.

Returns must be approved before being shipped. If your return is accepted, we will provide return instructions and the applicable return address. Items sent back without prior authorization may not be accepted.

Return Shipping Costs

If an item is damaged, defective, or different from what you ordered, GreenCampGear will cover the approved return shipping cost.

For returns caused by a change of mind, an incorrect size or option selection, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return results from an error by GreenCampGear.

Restocking Fees

We do not charge a restocking fee for approved returns.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us within 14 days and include clear photographs of the item, packaging, and shipping label when possible. We will review the issue and provide the appropriate resolution.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Products marked as final sale
• Used, installed, assembled, altered, or customer-damaged products
• Opened consumable products, fertilizers, plant nutrients, soil, seeds, or similar products
• Live plants or other perishable goods
• Hazardous materials, flammable liquids, or gases

Please contact us before purchasing if you are unsure whether a product is eligible for return.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for your bank or card provider to post the refund after it has been issued.

Exchanges

The fastest way to receive a different item is to return the original eligible item and place a new order after the return has been approved.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has been shipped.